Services

Customer Service

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At Aerco we aim to provide our customers with excellent customer service and we believe that this is a key success factor to the strong growth of our business.

Here is that little bit extra.

Consolidated deliveries Want to reduce delivery costs? Ever thought about consolidating your deliveries? If you call us we can arrange to have your deliveries consolidated to arrive on a day that suits you. That means one delivery charge, one shipment to unpack and one invoice.

Part numbers on documentation Sometimes our customers require their own part numbers on the documentation we send them. If you would like this to happen then call our customer service team.

Same day shipping Do you require goods urgently? Call us before 4pm and if we have it in stock we will aim to pick, pack and deliver to you for 9:30am the next morning.

Automatic order acknowledgement Have you ever had to keep chasing for acknowledgements? Not any more, Aerco has created an automated acknowledgement system. As soon as your order is processed you will receive an automated acknowledgement.

Online credit application form Are you a new customer and looking to set an account up with us? Or perhaps an existing customer looking for an improved credit limit. Either way if you click the link at the bottom of this page you can complete our online credit application form and we will call you back with an answer.

Information as it happens Have you ever waited for goods to arrive only to be told on the day of arrival that they will be late? At Aerco if we know there is a problem we will let you know straight away. We will also call and let you know if your goods have arrived earlier than our commit dates to you!

Weekly emailed order book Want to keep in touch with exactly what you have on order with us and when it is delivered? If you ask our customer service team we will gladly send you a spreadsheet with you current order book and delivery dates.

Different currency payments If you an international customer and would like to pay in a different currency please call our customer service team. We can take payments in Sterling, Euro and Dollars. We also accept most major credit cards as well as purchasing cards.

If you would like to discuss any of the above and make changes to your account, please feel free to contact our Customer Service Team on customer.services@aerco.co.uk.

We accept: